Privacy Policy

Effective: 10 October 2026

Flexables is a sole proprietorship operated by Kim Tromp and is responsible for personal information processed through flexables.co.za. Contact us at hello@flexables.co.za, 32 Dolweni Avenue, Randburg, 2188, South Africa, or 071 679 9285.

Information we collect

We collect information you provide when placing an order, contacting us or subscribing to marketing. This may include your name, email address, phone number, delivery address, order details and correspondence. Payment is handled by the payment provider selected at checkout; we do not receive or store your full card details.

Why we use it

We use personal information to process and deliver orders, provide support, prevent fraud, meet legal, tax, accounting obligations, improve the store, and send marketing only where permitted. You can unsubscribe from marketing at any time.

Who receives it

We share only the information needed with service providers that help us operate the store, process payments, deliver orders, host the website and provide technical support. This includes Shopify, payment providers selected at checkout and couriers. Some providers may process information outside South Africa; we take reasonable steps to ensure appropriate safeguards are in place.

Retention and security

We keep personal information only for as long as needed for the purposes above, including legal, tax, accounting and dispute-resolution requirements. We use reasonable technical and organisational safeguards, although no online system can be guaranteed completely secure.

Your rights

Subject to applicable law, you may request access to, correction or deletion of your personal information, object to certain processing, or withdraw consent. Email us to make a request. You may also complain to the Information Regulator of South Africa.

Cookies

Our store and service providers may use cookies and similar technologies for essential store functions, security, analytics and, where enabled, marketing. You can manage cookies through your browser settings, but essential cookies are needed for some store functions.

Changes

We may update this policy when our practices or legal requirements change. The current version will be posted here.