Returns, Refunds & Cancellations
To start a return, cancellation or exchange, email hello@flexables.co.za with your order number and, where relevant, clear photos. Please do not send an item back until we provide return instructions.
Online change-of-mind cancellations
Where the cooling-off right in the Electronic Communications and Transactions Act applies, you may cancel an online purchase within 7 days after receiving the goods, without giving a reason. Please notify us in writing within that period and return the item in its original condition and packaging. We may charge only the direct cost of return delivery where permitted by law. Refunds will be made to the original payment method within the applicable legal timeframe.
Before dispatch
Contact us as soon as possible if you need to cancel before dispatch. If the order has not been dispatched, we will cancel it and refund amounts paid to the original payment method.
Damaged, incorrect or defective items
Tell us promptly if an item arrives damaged, is incorrect or is defective. For goods that do not meet the requirements of the Consumer Protection Act, you have the rights provided by law, including the 6-month implied warranty of quality. Where applicable, we will arrange return at our risk and expense and, at your direction, repair, replace or refund the item as required by law.
Custom or personalised items
Custom or personalised items may not be returned for a change of mind where a legal exception applies. This never limits your rights for goods that are incorrect, unsafe or defective.
Exchanges and refunds
Exchanges depend on stock availability. Refunds are processed in South African rand to the original payment method; the time for the payment provider to reflect the refund may vary. Nothing in this policy limits your rights under applicable South African law.